Mars Reservation System packs a comprehensive range of features into a powerful, scalable reservations and tour management system for Tour Operators.
Over many years, we've developed a system which constantly improves as technology evolves. With many different modules, Mars Core Features support the day to day business of most tour operators, with specialist modules available for the more bespoke or specialist tour operators. We've incorporated some powerful, tailored features for Golf and Ski Operators into our product suite. We've also worked with coach tours, river cruises and many general tour operators.
Mars has many key features and new developments are happening all the time. We've listed some key features here, but if you don't see a particular feature you're looking for, enquire here.
Reservation System Features
- ATOL Certificates.
Genuine CAA approved ATOL certificates for flights, flight only and packages. Automatically generated on invoicing.
- Audit Trail.
An automated audit trail plus booking notes and user notes.
- Brochure Management.
Exportable customer lists for brochure mailings.
- Booking Mailbox.
Send and receive emails, complete with attachments, directly in the booking with the viewable inbox, drafts and sent folders and email logs. Click for more.
- Booking Copy.
Easily copy a booking for use time and time again - great for creating similar bookings for large or small groups.
- Booking Quotes.
Create and save multiple quotes on a booking, email to the customer and convert a quote to a booking at the touch of a button.
- Booking Report.
A complete report of all items on a booking, viewable on one screen, or supports configurable data export.
Cancel all booked product on a booking.
- Customer/Supplier Database.
Manage your customer information and supplier details in one easy to use database. Setup communications channels, status, roles and special requirements. View booking history. Supports searching by postcode, name/ID or email address.
- Contract Bookings.
Setup supplier contracts in the back office, search and book in the reservation system.
- Customer Bookings.
Book Activities & Tickets, Itinerary Items, Flights, Transfers, Ferries, Coach, Accommodation, Products/Extras.
- Customer Details.
Enter customer details screens from within the booking to edit/update information.
- Customer Documents.
Customisable web based documents including Invoice, Vouchers, Proforma, Quote and Invoice History.
- Diary & Tasks.
Auto populated diary and tasks for each user. Great for prompting actions and follow ups for each of your staff. Add/view entries for other users.
- Document Upload.
Upload documents to the system and email out to customers using a link to the document.
Integrated email - send/receive HTML or plain text emails from directly within the booking complete with attachments.
- Email Templates.
Create standard templates in the back office system for use within the reservation system.
- Exportable Lists.
Export mailshot lists and reports for use as CSV or Excel files.
- Group Types.
Add, edit, set group types on a booking. Default examples are Group, Family, Couple.
- Grouped Bookings/Linked Bookings.
Manage any size group each with a separate booking and invoice and ability to manage individual payments.
- Itinerary Item Bookings.
Make itinerary item bookings in the reservation system.
- News Broadcast.
Enter news broadcasts on the homepage to display to all users. Easy to update in the homepage.
- Pricing Switch Automatic/Manual.
Set a default for pricing on the tour including markup and margin. Switch between auto pricing or manual pricing at booking level.
- Product Cancellation.
Easily cancel all product on a booking.
Comprehensive list of reports available for Marketing, Operations, Sales and Accounts. Export lists, save reports, set as favourites, filter and sort.
- Transfer Wizard.
Easily book transfers to and from resort using the Mars Transfer Wizard.
Search and book Budget/Scheduled Flights, Ferries, Eurotunnel, Eurostar, Coaches, Rail, Transfers and Car Hire.
Back Office Features
Setup, manage and sell multiple companies and brands from one reservation system. Great for running seasonal tours under separate brands or managing more than one company.
- CMS Data.
Content Management is built into the heart of Mars allowing easy management of resorts and accomodation with a feed into your website.
Setup and manage your regular companies/suppliers for use with contracts. Manage preferred suppliers.
Setup and manage contracts for Hotels/Accomomation, Suppliers, Airport Transfers, Coaches, Products, Golf Courses and Ski Suppliers. Contracts fully supports priceline rates, offers/supplements, currencies and attachments.
Supports multiple currencies at tour, contract and booking levels.
- Customer Loyalty Points.
Add loyalty points to fully paid customer bookings.
- Discount Pricing.
Discount regular pricing using rules for percentage, per booking, per person, departure dates and booking dates.
- Discount Vouchers.
Setup discount vouchers globally or product specific with claim seasons. Apply rules for fixed amounts, percentages or product.
- Email Templates.
A powerful email template tool which is fully customisable using HTML. Setup emails for any event or process. Add email template tags for booking specific data to personalise your emails ready for your reservation system users to send.
Setup multiple languages for use in documentation and website CMS. Supports room types/descriptions and invoice headings.
Setup product contracts for selling extras, for example insurance, ski hire, lift passes, golf tee-times and golf buggies.
- Regions/Resorts/Resort Areas.
Managed in the product directory which supports countries, areas, regions, resorts, resort areas, airports, resort airports and departure points.
- Response Codes.
Configure response codes for marketing specific tracking.
- Rules Engine.
A powerful, configuarable rules engine to manage automated actions triggered by a range of events.
- Supplier Invoices.
Manage supplier invoice reconciliation and adjustments, sign off supplier invoices for payment, mark supplier invoices as paid and view/export a signed off supplier invoices report.
- User Management.
Setup and manage access user access for the individual elements of the Mars Product Suite from Administrators with full access down to resort reps with access to only view bookings and product in resort.
Our live Multicom link allows you to search and book availability on budget and scheduled airlines such as British Airways, EasyJet, Jet2 and many more.
Travco are A leading global hotel wholesale providing hotel accommodation to the travel trade.
Integrated searching of Arkiane properties - the French travel and tourism/accommodation suppliers.
- Pierre en Vacances.
Search/book accommodation from Pierre & Vacances, France's leading holiday apartments rental company.
Search and book golf course tee-times from GolfSwitch from within the reservation system.
Take credit/debit card payments via Pay360. Other payment providers can be configured.
- Accounts system feeds.
Configurable data can be exported for use in various accounting systems.
Webookit our internet booking engine provides tour operators with the ability to sell their tours, accommodation and product online through their existing website using our integrated search box and search engine. Webookit features include:
- Search Box.
A preconfigured searchbox for your website which allows your customers to search for holidays based on dates, number of days in resort, selected resort and number of passengers.
- Availability page.
Displays availability after running a search, showing accommodation, resort, prices, number of days in resort and pricing. Support Book Now and On Request.
- Booking pages.
A complete range of pages you can include in your booking process for booking accommodation/flights, extras, collecting customer details and taking payment.
- Hotel and Resort Info pages.
Display hotel details and resort details on website pages, with the content feed which is powered by the Mars CMS.
- Configurable messages.
All messages and button wording on the booking pages can be configured to your own requirements.
- Execution Plans.
Select which pages appear in the booking process and in what order. Combined with Generating a very powerful tool for look to book conversions.
- Payment Plans.
Configure payment plans by tour. Take deposits at various stages such as 20% deposit on booking, balance at 60 days before travel. View reports to manage cashflow.
- Webookit Customer Area.
A secure area for your customers to sign in to view their booking details, view invoices and vouchers, book extras and make payments.
- Webookit Reps Portal.
A secure area for your resort reps to login, view a resort arrivals report, view tasks, view customer booking details and book extras available in resort.
- Agents Website Logon.
Agents can long into your website and make bookings.
Tour Operator Website Solutions
- Website CMS.
Our skilled developers will build your tour operator website using Orchard CMS complete with specially developed Mars Tools for Orchard. Seamlessly integrates with Mars data and minimizes duplication of content data entry.
- Hosting Solutions.
Websites are hosted in the Amazon Cloud or Microsoft Cloud providing reliable, scalable and inexpensive cloud hosting services. The pay as you go solution means your pay for what you use and have the ability to upsize or downsize during busy or quiet seasons.
- Website Customer Area.
A dynamic extension to your website which empowers your customers' journey providing booking information and booking opportunities for extras. A powerful tool for managing large groups of travellers.
- Customer Quotes.
Generate multiple quotes on a booking, send by email and convert a quote at the click of a button - all from directly within the customer booking. Personalised quotes are available as an html webpage complete with images of hotels.